FREQUENTLY ASKED QUESTIONS
We are passionate about what we do and what sets us apart from the rest is our excellent customer service coupled with a fast turnaround time on all of our orders. What can we help you with next?
We've compiled a short list of FAQS below to help answer some of your questions. If you have a question you can't find the answer to please contact us and we'll be very happy to help.
How does the order process work?
Your audio requirements can be instantly quoted online using our advanced jingle maker to add voice overs, scripts and extras (like vocal fx, sound fx and music). Then when you're happy with your scripts and selections you add to cart and can use our simple checkout to pay online using card or PayPal. We'll get right to work on your order and keep you up to date on the progress of your order in your Music Radio Creative account and via email.
Do I need to pay any license fees to play any audio you produce for me?
License fees apply only to commercial productions which we would inform you about before we processed your order. In all other instances no, all sound effects and music used in our productions are royalty free and buy out, meaning that there are no further fees to pay.
What file format will you deliver my audio in?
You have a choice of popular audio file formats when you checkout. The most popular is MP3 audio which is mastered at 320 Kbps, 44100 Hz, stereo. You may also choose from WAV PCM, AIFF, Xiph OGG Container at checkout - other formats are available on request.
How long until I get my audio?
Depending upon your order size it will be with you in 1-5 days (for spoken audio) and 7-10 days (for sung audio). If you're working to a deadline please contact us to confirm a delivery time with us in advance before placing an order. We can meet most reasonable deadlines!
Are there any postage costs or hidden taxes?
If you're living in the EU you'll be subject to UK VAT which is currently at 20%. You'll see a breakdown of your order on checkout and what you see on the product description is what you pay. We do not charge a postage or delivery charge as all audio files are delivered online via a cloud download in your account.
Can I pay by cheque or postal order?
No. We only accept online payments by credit card, debit card or PayPal.
We're a commercial organisation. Can we set up an invoicing process with you?
Yes. Please get in touch to discuss your requirements and billing process.
Will you do me some free voice overs, jingles or intros?
No. We believe our prices reflect the quality of the work we produce and that most individuals and businesses should be able to afford our rates.
Can I use a voice over not listed on your site for my audio?
Yes. Contact us for a quote and we'll be happy to produce any voice into high quality audio imaging.
I already have a voice over, will you produce the dry session into amazing jingles?
Yes. If you'd like this service just drop us a line and we'll be happy to help!
How do I link to your site?
You're welcome to! If you'd like the possibility to earn a little commission then why not become an affiliate? It takes just a few minutes to sign up. If you'd just like to link without becoming an affiliate - we are grateful - simply place a link to www.musicradiocreative.com on your site.
Have you got a question that’s not answered here?
If you have a question you can't find the answer to we'll be very happy to help.